I donโt usually leave reviews, but I felt truly compelled to after my recent experience with CUMO London. From the very first phone call, Neelo transformed what could have been a disappointment into an experience Iโll remember for all the right reasons. She called to explain there was an issue with my order and said she couldnโt commit to making the dress at that point. However, once I explained I needed the white dress for an upcoming eventโespecially since everything else I had ordered didnโt fit or look rightโshe kindly asked for my actual size during that call and promised to see what she could do, calling me back the next day.
Throughout the process, Neelo kept me updated and confirmed the dress would be made to my correct sizeโa thoughtful and personal touch I wasnโt expecting. She made sure I felt confident the dress would arrive in time. And it didโdelivered the day before my event, fitting like a dream. The quality was exceptional, the fabric luxurious, and the craftsmanship flawless. On the day, I felt incredible and received so many compliments.
Thank you, Neelo and CUMO London, for going above and beyond. Youโve not only earned a loyal customer but also my heartfelt gratitude for making me feel truly special at my event. Iโll definitely be ordering again.
