I ordered this dress for an occasion, I paid for next day delivery and unfortunately it arrived 3days later. At the time I have sourced a dress from a different company which arrived on time.
I spoke to customer service about a return and refund. I also made a complaint. The lady I spoke to was very lovely. She listened to me and offered to refund my delivery charge, during our conversation we realised the delay was caused by Evri and was not their fault.. I took the item out of the packaging to return the dress and I immediately fell in love with the design and finishing. I decided to try the dress on and it was a perfect fit. It was my first purchase with CUMO so I wasn’t sure what to expect.
I was pleasantly surprised with the finishing. I decided to keep the dress, it was too perfect to be sent back.
