Black Double Plain Soft Velvet Turban | Chemocap Velvet headwrap

Returns & Exchanges

We want you to be happy and satisfied with your purchase but if for any reason you are not, we are happy for you to return items in their original condition within 10 days of you receiving your order.

Customer are responsible for postal charges incurred while returning the item except in cases were a wrong size or product was sent, you will be responsible for the return charges from your local courier service.

Send us an Email returns@cumolondon.com  with (Subject Reference: Return Request) within 2-3 days of receiving your item informing us about your intention to return/exchange and we will process a return and advise you on how to proceed.

PLEASE NOTE:

• For Clearance/Sale items, a Store credit will be issued to be used towards another purchase.
• Refunds for full-priced items will be credited back to the original payment method.
• Refunds will be processed within 7-10  business days of receiving the item, however your refund may take up to 14 business days for your bank to process the transaction.  
• Customers are responsible for getting the items back to us in same conditions as received.
• For reasons of health and hygiene, we DO NOT accept returns/exchanges/refunds on Turbans, Head wraps, Pierced jewellery and Swimwear. 

More information

• Hand wash in lukewarm water or Dry Clean recommended
• Press on reverse side
• Do not leave under direct Sunlight for extended period
• 100% Cotton
• Handmade in West Africa

DELIVERY

UK Delivery

All orders are processed within 1 to 2 working days after you place your order

• Standard UK Delivery will take 3-5 working days to arrive and cost £4.99. 
• Next Day Delivery will take 1-2 working days to arrive and cost £10. 
• Guaranteed Next Day UK Delivery (including Saturday delivery) - Delivered next working day if ordered before 1 pm and cost £15
• All UK orders will not deliver on bank holidays and weekends.

EU Delivery

Please note, due to the new EU regulations, as of the 1st July 2021, all shipments to the EU now require the buyer to pay Duties, Tax and VAT charges. 

Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

If you refuse to pay for the duties upon receipt of the package in your country and the package is returned to us, you will be liable for the cost of the package being returned to us.

Please check you local custom duty fines before finalising your order.

All orders are processed within 1 to 2 working days after you place your order

US Delivery

All orders are processed within 1 to 2 working days after you place your order

• Standard Delivery - approximately 7 to 15 working days - £19.99.
• DHL Express Delivery - approximately 2-3 working days - £29.99.
• All US orders are shipped with DHL or Hermes and are fully trackable. DHL or Hermes will not deliver on Public Holidays and weekends. 

International Delivery

Handling and custom fees may apply to packages sent outside the UK. 

Please note: CUMO London is not responsible for any countries import or customs tax fees. It is the customer's responsibility to know what their international purchase limit is. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

If you refuse to pay for the duties upon receipt of the package in your country and the package is returned to us, you will be liable for the cost of the package being returned to us.

Please check you local custom duty fines before finalising your order.

For EU customers

Due to the new EU regulations, as of the 1st July 2021, all shipments to the EU now require the buyer to pay Duties, Tax and VAT charges. 

Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.